Privacy Policy

guideOS is built for trust between guides, clients, and the people who help trips run smoothly. We use personal information to provide the platform, support guide businesses, coordinate trips, improve our services, and protect the security of our users.

We do not sell, rent, or lease personal information. We only share personal information as described in this policy, with your direction, or when required to operate, protect, or improve guideOS.

The information we collect depends on how you use guideOS, whether you are a guide, client, visitor, or account administrator, and what information you choose to provide.

• Account and contact information, including names, email addresses, phone numbers, business details, guide profiles, and login information.
• Guide business information, including availability, trip offerings, locations, boats, policies, documents, pricing, payment preferences, and client communication settings.
• Client, booking, and trip information, including party details, trip dates, waiver information, emergency contacts, preferences, notes, messages, payments, refunds, reports, and related service history.
• Support and communication information you send to us, including messages, feedback, requests, survey responses, and other information you choose to provide.
• Usage, device, and analytics information, including pages viewed, features used, browser type, device identifiers, approximate location, IP address, cookie data, and system logs.

We use the information we collect to serve guides and clients, keep the platform reliable, and make the guide management experience easier to run.

• Provide, operate, maintain, and improve guideOS and the guide management tools available through the platform.
• Create and manage guide, client, booking, payment, waiver, communication, reporting, and account records.
• Process bookings, payments, deposits, balances, refunds, tips, receipts, reminders, and related trip communications.
• Help guides manage client relationships, trip history, schedules, documents, policies, campaigns, and business workflows.
• Send service notices, product updates, support messages, security alerts, and marketing communications where permitted.
• Understand how the platform is used, diagnose issues, prevent abuse, protect accounts, and improve performance and usability.
• Comply with applicable laws, enforce our agreements, and protect the rights, safety, and property of guideOS, guides, clients, and others.

We share information only when needed to provide guideOS, fulfill user requests, operate the platform, comply with law, or protect guideOS and our users.

• With guides and clients as needed to deliver the booking, waiver, payment, communication, trip coordination, and client management experience.
• With service providers that help us host the platform, process payments, send email or text messages, provide analytics, support customers, secure the service, and maintain our systems.
• With payment processors and financial service providers when needed to process charges, deposits, balances, refunds, tips, payouts, and related billing records.
• With legal, regulatory, safety, or government authorities when we believe disclosure is required by law or necessary to protect rights, safety, property, or platform integrity.
• In connection with a business transaction, such as a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections for personal information.

Payment information may be collected and processed by our payment processors and financial service providers. guideOS may receive limited payment details such as transaction status, customer records, payout information, receipt details, and billing history, but full payment card numbers are handled by the payment provider rather than stored directly by guideOS.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. No online service can guarantee perfect security, but protecting guideOS users and their information is a core operating priority.

Cookies and similar technologies help guideOS remember preferences, keep accounts secure, understand platform usage, and improve the service.

• Keep you signed in and remember account or session preferences.
• Understand traffic patterns and feature usage so we can improve the platform.
• Help secure the service, detect misuse, and maintain reliable performance.
• Support marketing or measurement tools where permitted by your settings and applicable law.

• You may update many account, guide profile, client, and booking records directly in the platform.
• You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us through guideOS support channels.
• You may ask us to access, correct, delete, export, or restrict certain personal information, subject to identity verification and legal, security, and operational limits.
• You can usually set your browser to decline or remove cookies, though some parts of guideOS may not work properly without cookies required for authentication, security, or core functionality.

We keep personal information for as long as needed to provide guideOS, maintain accurate business and booking records, comply with legal obligations, resolve disputes, enforce agreements, protect the platform, and support legitimate guide and client needs.

guideOS may link to websites, services, payment pages, map tools, or communication platforms operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

We may update this Privacy Policy from time to time. When we make changes, we will update this page and revise the date above. Your continued use of guideOS after an update means the revised policy applies to your use of the platform.

If you have questions about this Privacy Policy or want to make a privacy request, contact us through the support channels available in your guideOS account or through the contact information provided on our website.